General
To change the country, simply click on the customer preference located on the top right corner of the page. The currency will change as per the country selected.
To assist you with the log in process, we suggest you to call Customer Care at +9714 263 8682 for more efficient assistance.
If you've forgotten your password, it's really simple to get back into your account.
Step 1 - Head over to our sign in page by clicking here or it can be found in the right hand corner of the screen.
Step 2 - Click the 'forgot password' link and enter your email address.
Step 3 - We'll then email you a link directly to your registered email address to reset your password.
Note: The password reset link emailed to you expires in 30 minutes, so use it to update your password as soon as you receive it!
For website, you can click on the X button on the items in the cart to remove them. In the mobile app please click on “Remove” button to remove the items from cart.
We are sorry to see you go..If you would still like to deactivate the account, you just need to contact our customer service at +9714 263 8682 or email us at aecommerce@westlakegroup.ae with the below details and we will do the needful:
Name:
Registered Email Address & contact number :
Reason for cancelling the account:
Once we receive the email from you with the above details, we will deactivate your account. If you wish to activate your account with us anytime, then please feel free to contact us on the above email address or the phone number provided and we will be very much happy to have you back.
If you no longer wish to receive the newsletter email from us, then you can simply unsubscribe by clicking on the “Unsubscribe” link at the end of the email
Please make sure that you are copy pasting the voucher code as typing the voucher code can have some issues which might cause the error. If you are still facing the error then please contact our customer service at +9714 263 8682 or email us at aecommerce@westlakegroup.ae
We are sorry to know that you are having a trouble receiving emails from us. There might be multiple reasons why this issue might arise and below can be one of them:
1. The emails might possibly be landing in your spam emails
2. You might have blocked the emails from THE SELECTION
If you still face the issue, please contact at +9714 263 8682or email us at aecommerce@westlakegroup.ae
If you’re having trouble with the website, we’d suggest you try the following:
1. You may need to delete your cookies, once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
2. We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.
3. If you’re still having problems, please contact at +9714 263 8682 or email us at aecommerce@westlakegroup.ae with the below details
4. Details of the issue you are facing
5. Screen shots of any error messages you get
6. Which web browser you’re using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
7. Steps you have taken to resolve the issue so far
Find the right answer
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.