Tracking, Shipping & Delivery

Thank you for your order. You can track the status of your order through our website, or reach out to our customer service through one of the below mentioned channels.

Email: aecommerce@westlakegroup.ae
Toll free number: +9714 263 8682
Chat Support WhatsApp number: +971 589117647

Our aim is to provide a hassle free and enjoyable online shopping experience to all our customers.

Tracking your order is made very simple. You may click this link: CLICK HERE, enter the Order Id number and your Email to track the status of your shipment.

Free shipping applies on single order (1 order ID) that is more than AED250 excluding the applied voucher.

There is nothing to worry about. There is a possibility that your mobile number on the shipping details is incorrect. Contact our THE SELECTION customer care at +9714 263 8682 (SAT - THU FROM 9 AM TO 6 PM) and we will help you out ASAP. You may also send us an email at aecommerce@westlakegroup.ae

Tracking order status on our website is extremely easy. Below are the stages:
Stage Status
Order Received : Thank you! Your order is successfully placed and received
On Process : Please wait! Your order is on process
Handed to Shipper : Your order was dispatched and handed to the courier
Out for Delivery : Your order is out for delivery and will be delivered within the day
Delivered : Congratulations! Your order is successfully delivered

Standard shipping fee for an order placed within UAE is AED11 per shipment regardless of how many items you will order.

Sure, why not? We just require the person to have a proof of identity especially for orders paid by card. You can get in touch with our customer service if you need further assistance with your shipment delivery. We want to ensure that you get your package when and wherever you want it.

We will be happy to do it for you. All we need is that you make a request ahead of time. Our service partners can only hold a shipment for 6 days so to avoid any delays we suggest that you inform us as soon as you can. You can call our customer service hotline at +9714 263 8682 (SAT - THU FROM 9 AM TO 6 PM), or email us at aecommerce@westlakegroup.ae or open our online chat support and we will be more than happy to assist you.

Our couriers are the best at handling shipments and will make sure that your order reaches you in time is iMile

Most days of the week, we’d say. Our delivery is from Saturday to Thursday.
But our delivery schedule is always next day delivery.

This is to ensure that all our customers get good quality items but you are always welcome to get in touch with our customer service for your urgent requests. We will do the best we can to get you your order as soon as possible

Sure. You can always do that. Just get in touch with our customer service and they will gladly help you out with it. Please note though that separate shipping fee will be applied.